Simple, clear and transparent — our policy is designed to keep your skincare experience straightforward.
Because our products are skincare and cosmetic items, Twilight Cosmetics follows a no-return policy. Once an order has been delivered, it cannot normally be returned for a refund, exchange or replacement simply because you changed your mind.
All purchases made through Twilight Cosmetics are considered final. We do not accept returns of skincare or cosmetic products after delivery.
This includes products that are unopened, unused or no longer wanted due to a change of mind.
We do not offer returns, refunds or exchanges when a customer simply changes their mind about a purchase.
If your order arrives damaged or you receive an incorrect product, please contact us as soon as possible so we can review the issue and determine an appropriate solution.
Please carefully review your order details, product selection, quantity and delivery information before completing your purchase.
Once an order has been processed, changes or cancellations may not be possible.
For hygiene and product-safety reasons, cosmetic and skincare products are not eligible for ordinary returns once delivered. Please make sure you select your products carefully before placing your order.
A few simple answers to the questions customers commonly ask.
No. Twilight Cosmetics does not accept returns due to change of mind.
We do not offer standard exchanges. If you receive an incorrect or damaged order, please contact us so the issue can be reviewed.
Contact Twilight Cosmetics as soon as possible with your order information and clear photos of the damaged package or product. We will review the situation and determine whether a suitable resolution is available.
If you receive an incorrect product, contact us with your order details and photos of the item received. We will review the issue and advise you on the next step.
Yes. If there is a problem with a delivered order, please keep the original product and packaging until the matter has been reviewed.
If something is not right with your delivery, contact Twilight Cosmetics and provide your order details so we can review the situation.
